Updated on: 7 August 2014
Orders are shipped no later than 1 business day after receipt and credit authorization. Delivery is via FedEx or Deutsche Post DHL, two of the world’s leading mail and logistics companies. Average delivery time is 1 to 2 days (Germany), 3 to 5 days (UK), 5 to 12 days (European Union excluding Germany and UK), 10-14 days (United States, Japan and most other international deliveries).
TRX2 issues shipping confirmation emails with FedEx or DHL tracking numbers to customers who provide an email address.
PLEASE NOTE: VERY OCCASIONALLY CONSIGNMENTS ARE LOST IN TRANSIT. IF THIS HAPPENS WE WILL ENDEAVOUR TO TRACK THEM WITH OUR DELIVERY COMPANY AS SOON AS WE CAN, BUT DELIVERY MAY TAKE ACCORDINGLY LONGER IN THOSE CASES.
Customer Not Present when Delivery Attempted
Delivery via our courier company will be attempted twice. After this, if the parcel is returned to us, customers will be charged the shipping price for the parcel to be sent out again. Any non-collected consignments will be charged at the shipping + return rate (if applicable). Any change of address after the order has been dispatched will be charged at the shipping price.
Please note that by placing an order on our web site you agree to these delivery terms and conditions. Your checkout form is fully secure and your information will be protected.
If you have any questions about the above, please do not hesitate to contact us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it is best to sign the carrier’s delivery note accordingly, clearly starting that the package was damaged in transit. For ease in dealing with damaged goods, items should be returned in their original packaging, complete with all accessories and documentation.
Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault. Items should be returned in their original packaging, complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our quality control we will return the item to you, in this instance you will be liable for the return carriage.
Customers are responsible for any import taxes, customs duties, sales taxes and any other levies that may be assessed by the local country.
Electronic Delivery Policy
TRX2, as an online service provided by Oxford BioLabs Ltd. (“Oxford BioLabs” – the company behind TRX2), transacts with its users electronically.
You agree that Oxford BioLabs generally can send you electronic Notices to the e-mail address that you provided to Oxford BioLabs during registration for one of our products. You agree that certain services may also have their own Notice procedures. You must check your designated e-mail address regularly for Notices. The delivery of any Notice from Oxford BioLabs is effective when sent by Oxford BioLabs, regardless of whether you read the Notice when you receive it or whether you actually receive the delivery. Your only method of withdrawing consent to receive Notices electronically is to terminate any subscriptions, services or other products provided under these Terms of Service.
Delivery Policy for TRX2 membership services
Full payment of the subscription must be received via our secure online payment gateway prior to the electronic delivery of the account login data. Once payment has been received, the customer will be sent an email instantly and will be provided with the information to login to as a Premium Member and access our online service fully. At any stage, if a customer is experiencing problems on taking delivery of our service, they can contact TRX2 customer support at [email protected]. Payment for our online services can be made via Mastercard, Bankcard or Visa. We do not accept methods of payment that are not online transactions such as personal cheques, postal money orders or cash.